These Terms and Conditions ("Terms") govern your use of the Visita Pro mobile application ("App") operated by NexoraTech ("we," "our," or "us"). By accessing or using the App, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the App.
1. Overview of the App
Visita Pro is a mobile application that allows service providers to manage their profiles, services, bookings, and team members. The App provides functionalities such as profile management, appointment scheduling, service customization, team management, and customer notifications.
2. Account Registration and Management
- Account Creation: To use the App, you must register and create an account. You are responsible for maintaining the confidentiality of your account credentials and all activities that occur under your account.
- Account Deletion and Restoration: You may delete your account at any time. Deleted accounts can be restored within 30 days. After 30 days, the account and all associated data will be permanently deleted and cannot be recovered. A new account must be created to use the App again.
3. Services and Team Management
- Service Management: Service providers can create, edit, and delete services. Each service entry may include a name, duration, description, and image. Only active services will be available for bookings.
- Team Management: Service providers can manage their team members, including adding images, names, display names, descriptions, and assigning services to each team member. Team members' schedules, including working hours, breaks, default schedules, and customized schedules, can also be managed.
4. Booking and Appointment Management
- Appointment Scheduling: Users can view a calendar with all appointments or appointments for individual specialists. Users can search for available slots and book appointments by selecting a service, specialist (any or specific), and date.
- Customer Information: When booking an appointment, users must manually enter customer information to ensure reminders reach the customer.
- Appointment Status: Users can approve, decline, or reschedule appointments. Customers will be notified of any changes to their appointment status. Historical booking information is available for three months.
5. Notifications and Reminders
The App will send notifications to customers regarding booking confirmations, cancellations, rescheduling, and other status updates. Service providers are responsible for ensuring customer information is accurate to facilitate these notifications.
6. Support and Issue Resolution
We aim to provide support as soon as possible. All reported issues will be addressed promptly upon receipt of detailed information regarding the issue. However, we do not guarantee immediate resolution and are not liable for any delays in addressing support requests.
7. Free Use Period
The first version of the App is free to use for the first year. After the free period, additional charges may apply, and terms regarding usage fees will be communicated to users in advance.
8. Data Privacy
Your data is protected in accordance with our Privacy Policy. By using the App, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy. We take reasonable measures to protect your information but cannot guarantee absolute security.
9. Prohibited Activities
You agree not to use the App for any unlawful or unauthorized purpose, including but not limited to fraud, spamming, or other activities that violate any applicable laws or these Terms. Misuse of the App may result in suspension or termination of your account.
10. Limitation of Liability
We are not liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App, including but not limited to, errors, omissions, interruptions, defects, or delays in operation or transmission.
11. Modifications to the Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting within the App or on our website. Your continued use of the App following any changes constitutes acceptance of those changes.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of Europe. Any legal action or proceeding arising out of or relating to these Terms shall be exclusively subject to the jurisdiction of the courts located in Latvia.
13. Contact Information
If you have any questions about these Terms, please contact us at support@visitapro.eu.
By using the Visita Pro App, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.