At Visita Pro, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). By using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the App.
1. Information We Collect
We collect information to provide and improve our services. The types of information we collect include:
- Personal Information: When you create an account, you may provide us with personal information such as your name, email address, phone number, business name, and other relevant details.
- Profile and Service Data: We collect data that you input into the App, including your profile information, service listings, team member details (e.g., specialist names, descriptions, images), appointment schedules, and any other content you choose to upload or enter.
- Customer Information: When you manually add appointments, you may enter customer information, including names, contact details, and service preferences, to facilitate appointment reminders and notifications.
- Device Information: We may collect information about your mobile device, including its unique device ID, operating system, browser type, and other diagnostic data.
- Usage Data: We automatically collect information about how you use the App, including access times, pages viewed, links clicked, and other similar data.
- Location Data: If you permit the App to access location information, we may collect and process data about your location to improve our services. You can enable or disable location services at any time through your mobile device settings.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain the App: We use your information to provide, operate, and maintain the App and its features.
- To Manage Your Account: We use your data to manage your registration as a user of the App and facilitate account-related functionalities.
- To Improve Services: We use the data collected to understand how the App is used, identify areas for improvement, and enhance our services.
- To Communicate with You: We use your contact information to send you notifications, reminders, updates, support messages, and other relevant communications.
- To Manage Appointments and Reminders: Customer information is used to send appointment confirmations, reminders, status updates, and other notifications.
- To Ensure Security: We use your data to monitor and ensure the security of the App and to detect and prevent fraud or other illegal activities.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with third-party service providers that assist us in operating the App, conducting our business, or servicing you, provided that these parties agree to keep your information confidential.
- Legal Compliance: We may disclose your information if required by law, in response to a subpoena, or when we believe disclosure is necessary to protect our rights, prevent harm, or comply with a judicial proceeding, court order, or legal process.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that business transaction. We will notify you of such changes and any choices you may have regarding your information.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. Historical booking data is stored for up to three months, after which it is deleted.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access and Update: You can access and update your personal information directly within the App.
- Delete: You may request the deletion of your account and associated data. Deleted accounts can be restored within 30 days; after that, the data will be permanently deleted.
- Opt-Out: You can opt out of receiving non-essential communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
7. Children's Privacy
Our App is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.
8. Third-Party Links
The App may contain links to other websites or services that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted within the App or on our website, and the updated policy will be effective as of the date posted. Your continued use of the App after any changes indicates your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@visitapro.eu.
By using the Visita Pro App, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.